Tel 719-330-2668    Fax 888-283-1117   info@iqcrs.com

 

Who We Are

Internet Business Strategy

What We Sell

Service Agreements

Customer Service

Samples of Our Work

Customer Service


  1. Returned merchandise:
    (a) All claims for shortage, damage, shipment error, incompatibility, or incorrectly ordered merchandise must be made within ten (10) calendar days after the invoice date. An RMA (Return Merchandise Authorization) must be issued within the ten (10) calendar days. We reserve the option to accept or reject non-defective returns.

    (b) All returns are subject to no less than a fifteen percent (15%) restocking fee or current market value at IQ Consulting Resource's (hereby referred to as the Seller's) discretion. Our liability shall be limited to the invoiced value of the merchandise or its replacement due to the time value of Merchandise.

    (c) Returns will not be accepted without prior authorization and must be accompanied by a copy of the invoice. Buyer must return merchandise to seller within five (5) calendar days after the RMA is issued. If the merchandise is not returned within the authorized time period, the RMA will be canceled. Products must be packed securely and be returned to the Seller undamaged, and must include original packaging, manuals, warranty cards, and all other accessories, with Buyer being solely responsible for paying all return freight costs.

    (d) Merchandise is subject to testing before replacements will be issued. We reserve the right to return to the Buyer any non-defective merchandise or any merchandise that does not match the invoice.

    (e) We reserve the right to issue credits or refunds in exchange for returned merchandise, or to replace merchandise with repaired, used, or reconditioned parts.

  2. Warranties:
    (a) All memory modules and printer boards have a 1 year warranty on manufacturers defects unless otherwise noted.

    (b) All CPUs have a "replacement only" warranty and must be returned for exchange within the warranty period assigned to each brand and type of CPU.

    (c) All motherboards, computer sub-assemblies, and peripherals have a one (1) year warranty through the Seller. Additional warranties, if any, will be through the manufacturer.

    (d) All software warranties regarding compatibility with other hardware or software products, merchantability and fitness for a particular purpose, or the ability of a product to meet the Buyers needs, are granted solely by the publisher or manufacturer of the products.

    (e) No warranty by the Seller shall apply to any merchandise which has been modified or damaged by the Buyer. Merchandise that is defective due to misuse, neglect, or improper installation is not covered under the warranty. Seller is not responsible for any damages incurred to Buyer's equipment or data resulting from an improper installation.

    (f) All warranties begin from the date of invoice.

    (i) No Seller employee, agent, or dealer is authorized to make any modification, extension, or addition to this warranty.

  3. Refusals:
    Buyer may be subject to no less than a fifteen percent (15%) restocking fee, shipping charges, and any losses incurred by Seller if a package is refused without prior authorization.
  4. Shipping Limitations / Delays:
    All shipping dates are approximate and are based upon current availability of materials and prompt receipt of all necessary information. The Seller will not be liable for any damage, loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by (1) strikes, fires, disasters, riots, Acts of God; (2) acts of Buyer; (3) governmental action; or (4) any other cause or condition beyond the Seller's reasonable control in the event of any such delay or non-performance.
  5. Shipment:
    All orders are F.O.B. (Freight On Board) origin unless otherwise agreed to in writing (except purchase orders from government and schools).
  6. Limitation on Liability:
    IN NO EVENT SHALL SELLER BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, INCOME OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT INCLUDING, WITHOUT LIMITATION, BREACH OF ANY OBLIGATION IMPOSED ON SELLER HEREUNDER OR IN CONNECTION HEREWITH, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY PROGRAMS OR DATA STORED IN OR USED IN CONJUNCTION WITH ANY MERCHANDISE SOLD, THE COSTS ASSOCIATED WITH RECOVERING SUCH PROGRAMS OR DATA, OR ANY INCOMPATIBILITIES BETWEEN THE MERCHANDISE SOLD AND ANY HARDWARE OR SOFTWARE USED BY BUYER. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY EXPENSES INCURRED BY BUYER FOR ANY INSTALLATION DONE BY SOMEONE OTHER THAN SELLER. In no event shall the Seller's liability (whether under the theories of breach of contract or warranty, negligence or strict liability) exceed the purchased price paid for the goods.
  7. Credit Policies:
    (a) A credit check is required for all net term accounts.

    (b) First order payable by credit card or COD.

  8. Payment:
    (a) Payment for goods purchased hereunder shall be in U.S. funds. A Twenty-Five Dollar ($25.00) minimum fee shall be charged on all returned checks.

    (b) All unpaid balances are subject to a one point five percent (1.5%) finance charge per month if not paid within the agreed terms.

  9. Governing Law:
    The formation, interpretation and performance of this agreement shall be governed by the internal laws of the State of Colorado, including, except to the extent that the terms and conditions of this Invoice are clearly inconsistent therewith, any applicable provisions of Texas' Uniform Commercial Code. To the extent that this Agreement entails delivery or performance of services, such services shall be deemed "goods" within the meaning of the Uniform Commercial Code, except when to so deem such services as "goods" would result in an absurdity.
  10. Disputes and Attorneys' Fees:
    In the event of any litigation to enforce or interpret any terms of this Agreement, the parties agree that such action will be brought in the Superior Court of El Paso County, Colorado (or, if the federal courts have exclusive jurisdiction over the subject matter of the dispute, in the U.S. District Court for central Colorado), and the parties hereby subject to the exclusive jurisdiction of said court. In no event shall the litigation of any controversy or the settlement thereof delay the performance of this Agreement. If an action is commenced to enforce payment as provided herein, Buyer agrees to pay the Seller's attorneys' fees, court costs and other costs of collection.
  11. Trademarks:
    All brand names are registered trademarks of their respective owners.

            
HOME